Be careful to keep your pass away from coins, studs and zippers as they will scratch it.Keep your pass away from your mobile phone/pager or anything electronic.Take care not to bend or scratch your pass or write anything on it.Keep your card in its protective wallet - remember you don’t need to take your pass out of the wallet to use it.Visit or more information on contactless payment cards. You will need to advise them of your Freedom Pass number, name and bank account details. If you have a valid Freedom Pass and have been charged a fare on your contactless payment card, please contact TfL Customer Services on 03 ( Local call charges) to apply for a refund. If the reader detects more than one card, neither will be read and at stations, the ticket gate may not open. If you touch a purse or wallet containing your Freedom Pass and a contactless payment card onto a yellow reader, the reader may charge your payment card for the journey rather than recognising your Freedom Pass. If you have a Freedom Pass and a contactless payment card that displays the symbol below, make sure you keep your contactless payment card separate from your Freedom Pass. On buses with more than one entry door you must touch your card on a reader at the earliest opportunity.On buses, trams and Docklands Light Railway you will only need to touch your card on the reader when boarding.When travelling on Underground and train services you will need to touch your card on the reader when entering and exiting stations. Keep your pass in its wallet and touch the pass flat onto the yellow card reader. On the gates at most stations and when boarding buses you will see a yellow circle which is a card reader. Using your Freedom Pass is straightforward. Please destroy any previous pass you may have. You can use your Freedom Pass as soon as you receive it.
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